Refund shall be issued to the pre-validated bank account only. In case of refund failure, taxpayer can raise the service request in e-Filing portal upon receiving communication from CPC.
Perform the following steps to raise Refund Re-issue Request:
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Logon to ‘e-Filing’ Portal https://www.incometax.gov.in/iec/foportal/
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Go to Services ' menu and click on 'Refund reissue'.
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Create Refund Reissue request.
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You will get the details of Assessment Year for which refund got failed.
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Select the Assessment Year and click on continue.
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On next screen, you will get the details of Bank. Validate the bank if it is not validated.
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After validation, select such bank and submit the request.